Storage Tulse Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Tulse Hill provides storage and related services, including collection, delivery, and removal services. By making a booking, paying a deposit, using our website, or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or entering into any agreement with us.
1. Definitions
In these Terms and Conditions, the following terms shall have the meanings set out below:
Customer means the individual, partnership, company, or other entity who requests or uses the services of Storage Tulse Hill.
We, Us, Our means Storage Tulse Hill, the provider of storage and associated removal services.
Services means all services provided by us, including but not limited to the collection, transport, storage, delivery, and removal of goods.
Goods means the items, belongings, or property that you deliver to our storage facility or that we collect, store or transport on your behalf.
Agreement means the contract between you and us for the provision of services, comprising these Terms and Conditions and any written quotation or confirmation provided by us.
2. Scope of Services
We provide storage services and associated services including, where requested and agreed, the packing, loading, transport, unloading, delivery and removal of goods. Any additional services requested must be agreed in advance and may be subject to additional charges.
Our services are intended for domestic and commercial customers who require secure storage and, where applicable, local removal and transport support. The exact scope of services supplied to you will be as described in the written quotation or booking confirmation issued by us.
3. Booking Process
All bookings for storage or removal services are subject to availability and our acceptance. A booking will only be considered confirmed when we have issued a written confirmation or reference to you, usually after you have accepted a quotation or agreed to our charges.
When making a booking, you must provide accurate and complete information, including but not limited to your name, address, access details, dates, and an honest description of the volume, nature and value of the goods. We rely on the information you provide when preparing a quotation and planning the services. If the information is incorrect, incomplete or misleading, we reserve the right to adjust the price, amend the services, or cancel the booking.
We may request a deposit or prepayment to secure your booking. If you fail to pay the required deposit by the deadline specified, we may release the date and any reserved storage space or removal slot without further notice.
4. Quotations and Pricing
Any quotation provided by us is based on the information you provide and is valid for a limited time as stated in the quotation. If no validity period is specified, the quotation will remain valid for 30 days from the date of issue, after which we may revise it.
Quotations are exclusive of any duties, customs charges, fines, tolls, congestion charges, parking fees, or other third party costs unless expressly stated otherwise. Where such costs are incurred in providing the services, they will be payable by you in addition to the quoted price.
We reserve the right to vary our charges to reflect any changes in the services requested, delays beyond our control, inaccurate or incomplete information provided by you, changes in access conditions, or where the volume or nature of the goods materially differs from that originally described.
5. Payments and Charges
Unless otherwise agreed in writing, charges for storage and removal services must be paid in advance or on the dates specified in our invoice or booking confirmation. Storage fees are usually charged in advance for each billing period, and removal or transport fees are payable on or before the date of service.
We accept commonly used payment methods as made available by us from time to time. You are responsible for any bank charges or transaction fees incurred in making payment to us.
If you fail to make payment on time, we may, at our discretion, charge interest on overdue amounts at the statutory rate or a reasonable commercial rate, suspend services, refuse access to the stored goods, or exercise a lien over the goods until all outstanding sums, including any interest and costs, are paid in full.
You agree that we may withhold your goods, deny access to the storage unit, or postpone delivery or removal until payment has been received and cleared. Continued non-payment may ultimately result in the sale or disposal of your goods in accordance with our rights outlined in these Terms and Conditions and applicable law.
6. Customer Responsibilities
You are responsible for ensuring that all goods supplied for storage or removal are properly and securely packed, unless you have requested and paid for a packing service from us. Fragile or delicate items must be adequately protected, and you must clearly label any items requiring special handling.
You must ensure safe and reasonable access to premises for collection and delivery, including any necessary parking arrangements or permissions. Any delays or additional costs arising from restricted access, waiting time, or parking issues that are not our fault may be charged to you.
You must not store or place into our care any goods that are hazardous, illegal, perishable, explosive, flammable, toxic, or otherwise unsafe. This includes but is not limited to gas cylinders, fuel, chemicals, fireworks, weapons, live animals, plants, or foodstuffs likely to rot or attract vermin.
You are responsible for ensuring that you own the goods or have the full authority of the owner to store or move them. You shall indemnify us against any claims made against us by a third party in relation to the goods.
7. Prohibited and Restricted Goods
We reserve the right to refuse to store, handle, or transport any goods that we reasonably consider to be hazardous, illegal, unsafe, or in breach of our policies. If we discover such goods, we may remove, isolate, or dispose of them without notice and at your cost, and we may notify the relevant authorities where appropriate.
The storage of cash, securities, high value jewellery, or irreplaceable items is strongly discouraged. If you do store such items, you do so entirely at your own risk, and our liability, if any, will be strictly limited as stated in these Terms and Conditions.
8. Cancellations and Changes
You may cancel or amend your booking by giving us notice in writing or through any cancellation method we make available. Any cancellation or amendment is subject to the following:
If you cancel more than a reasonable minimum notice period prior to the scheduled service date, we may refund your deposit or prepayment, less any non-refundable costs we have incurred. If you cancel at short notice, we may retain part or all of the deposit or charge a cancellation fee to cover lost bookings and costs.
Where no specific cancellation policy has been communicated to you, cancellations made more than seven days before the booked service date will generally incur no more than a reasonable administration fee, and cancellations within seven days may incur higher charges up to the full cost of the booked services.
If you wish to change your booking date, time or scope of services, we will endeavour to accommodate your request but cannot guarantee availability. Changes may result in revised pricing. If we are unable to accommodate your requested change and you cancel as a result, cancellation charges may still apply.
We reserve the right to cancel or postpone a booking where circumstances beyond our control make it impractical or unsafe to proceed, such as extreme weather conditions, industrial action, road closures, or mechanical failure. We will use reasonable efforts to notify you and reschedule. In such cases, our liability will be limited to refunding any prepayments for services not provided or rescheduling at a mutually convenient time.
9. Access to Stored Goods
Where our service includes self-access storage or scheduled access to stored goods, you may access your goods during our stated opening hours or as otherwise agreed. We may require photo identification or other verification before granting access.
We may temporarily restrict access for security reasons, maintenance, or where you are in arrears of payment. In such circumstances, we will aim to give you prior notice where reasonably possible, except where urgent action is required.
10. Liability and Insurance
We will exercise reasonable care and skill in providing our services. However, our liability for loss of or damage to your goods is subject to the limitations below.
We recommend that you arrange suitable insurance cover for your goods for their full replacement value while in storage and during any removal or transport services. Any insurance arranged by you is at your own cost and responsibility.
To the fullest extent permitted by law, we will not be liable for any loss or damage to goods arising from acts or omissions outside our reasonable control, including but not limited to inherent defects in the goods, normal wear and tear, atmospheric or climatic conditions, pests, vermin, or where goods have been inadequately packed by you or a third party.
Our total liability for any claim, whether arising in contract, tort, negligence or otherwise, shall be limited to the lower of the cost of repair or replacement of the affected goods, subject to an overall monetary cap that is reasonable in relation to the value of the services provided. We may specify a standard liability cap in our quotation or booking confirmation.
We shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or emotional distress, however arising.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
11. Waste and Environmental Regulations
You must not use our storage or removal services to dispose of waste or unwanted items in breach of environmental or waste management regulations. We are not a waste carrier or disposal facility unless this is explicitly stated as part of a separately agreed service.
Where we agree to remove unwanted items, you confirm that you are legally entitled to dispose of them and that they do not include any hazardous or regulated waste. Any costs incurred by us in arranging lawful disposal or in dealing with prohibited waste will be charged to you.
If goods left in our care are clearly abandoned, unsanitary, or constitute waste in the reasonable opinion of our staff, we may treat them as waste and arrange for their disposal after giving any notice we consider appropriate in the circumstances. You will be responsible for all associated costs and any regulatory fees or penalties arising from non-compliant materials supplied by you.
12. Customer Default and Disposal of Goods
If you fail to pay any amounts due, fail to collect your goods after the end of an agreed storage period, or otherwise commit a serious breach of this Agreement, we may exercise a lien over the goods and may ultimately sell or dispose of them to recover outstanding charges.
Before selling or disposing of goods under this clause, we will take reasonable steps to notify you using the last contact details you have provided. If you do not respond or fail to settle the outstanding charges within a reasonable period, we may proceed with sale or disposal. Any proceeds of sale, after deduction of our charges and reasonable costs of sale, will be held for you, but we are not required to pay interest on such funds.
13. Personal Data and Privacy
We will process your personal data only for the purposes of managing your account, providing services, handling payments, and complying with legal obligations. We will take appropriate steps to safeguard your data and will not share it with third parties other than as necessary to provide the services or as required by law.
14. Complaints and Dispute Resolution
If you have a complaint about our services, you should raise it with us as soon as possible, providing full details of your concerns. We will investigate and aim to respond within a reasonable timeframe.
Both parties agree to attempt to resolve any disputes in good faith through informal negotiation before commencing legal proceedings. This does not affect your statutory rights.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter, save that we reserve the right to bring proceedings against you in any other court of competent jurisdiction where appropriate.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if that is not possible, deleted. The remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the services, provided that this does not materially reduce the level of service you receive.
These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and us in respect of the services and supersede any prior understandings or arrangements, whether written or oral.
By using Storage Tulse Hill services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
